Answers to the questions we are asked most often.
The most common questions
Find answers here to the key questions about admission, cover, maternity, emergencies, surgery, billing and confidentiality. Our aim is to support you calmly at every stage of your stay.
Frequently asked questions
What documents do I need for admission?
You need to bring your ID, the sealed letter from your doctor, your complete medical file (tests, examinations, prescriptions), your insurance card and, depending on your insurer, any additional document required. Please ask the clinic which specific documents your insurer requires.
Can I prepare my admission in advance?
Yes, you can send your personal details and insurance documents before you arrive, to simplify and speed up the formalities on the day. You can also visit the clinic to get to know the facilities.
Can someone accompany me on admission and during my stay?
Yes, a relative can accompany you to help with the formalities and for your comfort. In single rooms, a companion can stay overnight with the patient.
Can I choose my room or suite in advance?
Rooms and suites can be visited in advance. On the day of your admission, a room or suite is allocated according to availability.
Does the clinic accept my insurance?
Clinique Riviera works with most insurers. We recommend checking your insurance cover with our admissions service before your admission.
What if I don’t have insurance?
You can be admitted as a private patient. An estimate is provided before your admission so you know the exact cost of your stay.
Can I visit the clinic before my stay?
Yes, you can visit the clinic to see the facilities and get to know the care environment.
Does the clinic have an emergency department?
Yes, our emergency department is available 24 hours a day, 7 days a week for any urgent medical situation.
What are the visiting hours?
Visiting is allowed every day from 11 am to 7 pm. Please respect these hours for the comfort and rest of patients.
Is there parking at the clinic?
Yes, there is parking opposite the clinic for patients and visitors.
How are meals and special diets handled?
Meals are provided by a catering service and can be adapted to dietary needs or medical advice. Tell the ward staff about any specific needs when you arrive.
What services are included in my room?
All rooms have quality bedding, a private bathroom, television, Wi-Fi, suitable meals and hospitality assistance depending on the room type.
Is there catering for companions?
Yes, breakfast is included and served in the room for the patient’s companion. There is also a café and room service for other visitors.
What should I bring for my stay?
Bring your personal items (comfortable clothes, toiletries, glasses, chargers), your administrative and medical documents, and your usual medication.
What instructions should I follow before an operation?
Follow the instructions of your doctor and the ward, particularly regarding fasting, medication and the specific preparation for your operation.
Not on the list?
Write to us — our teams will answer your questions as soon as possible.